Return & Refund Policy
Auzana accepted a 7-day guaranteed return & refund policy that is intended to offer you peace of mind when shopping. We want to do our best to make each purchase a perfect one for you, however if either of these conditions exist, you can either return your order for a full refund or exchange it for something else. Refund method will basing on your payment method at the time of purchase or other option for your convenient.You can return or exchange your purchase for 7 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Wrong items: If the items you received are of wrong quantity, size, color or design, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Damaged items: If the items you received are found to have damages or defects, please take a photo with the order number and a short description; email us within 3 days upon receipt.
Missing items: For any missing items, please email to our after sales team at firstname.lastname@example.org with the following details, within 3 working days upon parcel collections. Details include User ID & Order number or Parcel number.
For any suspicious missing parcel (after 7days of ETA) or parcel status that has been updated to "Completed" or "Acknowledge" before it has been collected, please email our after sales team at email@example.com within 7 working days. *Please be note that Auzana reserves the right to refuse any responsibility on missing parcel after 7 days.
The after-sale email address is firstname.lastname@example.org, we will reply you within 3-5 working days after checking with our team. The compensation for wrong items or missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session.
Items returned to us without email/enquiry approval will not be refunded.